iLive4Fit Return Policy

Return Period

• You have 30 days from purchase date to request a return.

Eligibility for Returns

• Items must be returned in the same condition as received:
• Unused
• Unopened
• In original packaging
• You must provide proof of purchase or a receipt. 

How to Initiate a Return

• Email us at energize@ilive4fit.co.za to start your return process.
• If approved, you need to ship the product back to us. Shipping cost is for your own account. Address: 142 Old Kent Drive, Midstream Estate, Johannesburg, 1692
• Once received and inspected, and approved the refund will be done. 
• Returns sent without prior approval will not be accepted. 

Contact for Returns

• For any return-related inquiries, you can reach us at energize@ilive4fit.co.za. 

Damages and Issues

• Upon receiving your order, please check it immediately. If you find:
• Defective or damaged items
• Incorrect items received 

Contact us right away to address the issue.

Exceptions - Non-Returnable Items

• The following cannot be returned:
• Opened or used products
• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized products
• Have questions about your specific item? Feel free to reach out to us.
• Note: Sale items and gift cards are non-returnable.

Exchanges

• For the quickest resolution, return the item you have and make a new purchase for the item you want after your return is accepted.

Refunds

• Once we receive and inspect your return, we'll notify you of the refund decision.
• If approved, refunds are processed to the original payment method.
• Please allow some time for your bank or credit card company to process the refund.